Last updated: August 2026
1. Introduction
Sappso Home ("Sappso", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have.
By using our website or placing an order, you agree to the practices described in this policy. If you don't agree, please don't use the site.
2. Information We Collect
We collect information in a few different ways:
- Information you give us directly — your name, email, phone number, shipping and billing address, and any details you enter when creating an account or placing an order.
- Payment information — card or UPI details are collected and processed by our payment partners; we do not store your full card number or CVV on our own servers.
- Order and account history — the products you buy, items you wishlist, and your order status, so we can serve you better on return visits.
- Usage data — pages you visit, links you click, and general device and browser information, collected automatically as you browse.
3. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders, including sharing your address with our shipping partners.
- Communicate with you about orders, shipping updates, and customer support requests.
- Personalise your experience, such as remembering items in your cart or wishlist.
- Send occasional emails about new collections or offers, only if you've opted in.
- Improve our website, products, and service based on how people actually use them.
4. Cookies & Tracking
Our site uses browser storage to remember your cart, wishlist, and account session between visits — this is what keeps items in your cart when you navigate between pages. We may also use cookies or similar technologies to understand how visitors use the site, so we can keep improving it. You can control or clear this storage through your browser's settings at any time.
5. Sharing Your Information
We don't sell your personal information to third parties. We share it only where it's necessary to run the business:
- With shipping and logistics partners, to get your order to your door.
- With payment processors, to securely complete your transaction.
- With service providers who help us operate the site, under confidentiality obligations.
- Where required by law, regulation, or a valid legal request.
6. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. That said, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.
7. Your Rights & Choices
You can review or update your personal details at any time from My Account > Account Details. You may also ask us to delete your account and associated data, unsubscribe from marketing emails at any point using the link in those emails, or contact us directly with any privacy question or request.
8. Children's Privacy
Our website is intended for adults and is not directed at children under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We'll update the "last updated" date above whenever we do — please check back occasionally.
